Call Centre Services

RSVP specializes in developing tailor made programs that will help
meet your company's goals and objectives. Our approach is to provide
a seamless interaction between your customers and your company.

We have the people, resources, technology, strategies and the expertise
that will help your company succeed. Your company will save on operating
costs while increasing customer satisfaction and loyalty.

RSVP's Customer Care Representatives will ensure that your customers are receiving the attention and
service that they deserve. RSVP provides a variety of inbound and outbound, business-to-business customer care
services.

Customer Service / Support

RSVP believes in providing the highest levels of customer service for your most important asset, "Your Customers".
We act as an extension of your business and provide a seamless interaction between your customers and our
customer care representatives. Our experienced service representatives are committed to providing quality customer
service.

Give your business a competitive advantage by offering 24 hour / 7 days per week, bilingual (French & English)
customer service by representatives who are skilled in listening and attentive to your customers' concerns.

Prepaid Long Distance Calling Card Customer Care

Servicing a national carrier of long distance calling cards and our own brand of prepaid calling cards, we are
experienced in providing a high level of service. With a thorough understanding of the nature of the calls, our bilingual
agents have the ability to quickly isolate, identify and resolve issues. Having a 24 / 7 call centre is certain to lower
your operating costs and increase customer retention.

Technical Support Desk

RSVP has experience in providing technical support for companies like FCT Communications. If you require technical
support, we have the ability and the experience to provide your customers with comprehensive support when it's
needed.

Having 24 hour per day / 7 days per week, bilingual technical support will prove to be an invaluable asset for your
company.

Order Desk

Our customer care representatives will take orders and answer any product questions your customer may have.
Customer care representatives at RSVP are experienced at taking and processing orders. As well as entering orders
for our own products we have taken orders for Bell Mobility (PLM 1:1), Huron North and Elliot Lake Arts and
Entertainment. Our 24 hour / 7 days per week, bilingual (French & English) customer care centre allows your
customers to call any time of the day or night to place orders at their convenience.

Customer care representatives can enter orders directly onto your web page; or should you require, a database can
be designed to meet your specific needs.